We said we had a broken chain problem in the bowthruster, we did and the new parts were received and installed. What I did not know untill installation is that the incident of the log caused a lot more damage. Various gears and the 2 electric motors are either badly stripped or inoperable! These could not be seen at my first inspection as they run in a grease filled shaft and only when installing the chain the problems revealed themselves. No problem, get in touch again with manufacturer and organise more replacement parts. All good then nothing happened. I telephoned him and to be fair his English is good, better than my Dutch, during the conversation I realised what he was saying that whilst he accepted a credit card for the chain ~€50, he would not for new motors etc. a much larger amount and required a bank transfer. No problem we thought transfer direct from Credit Agricol to Holland. Well no, it was a problem as they wanted to send a pass code for this type of transaction to us by post to our registered address, ie. The Circus, Bath. Not much use. No problem we'll do it another way. Which we did but it all takes time and with no or very very little Internet coverage at Soraya's mooring we've been spending a lot of time at our local Internet cafe, still only H+ or 2G, at the top of a hill, as in the picture below.
Good news, the money is now in Duco Boegschroeven's bank account and they have confirmed that the parts have been sent. In any case we can't go anywhere today as all the locks are closed, May 1st.
Margaret at our local Internet cafe, well it is if you take your own coffee.
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